RETURNS
We always hope that you are pleased with your purchase but in the unlikely event that a product isn’t quite right and you are not fully satisfied with your purchase, please send it back to us within 14 days of purchase with proof of purchase. We require to be notified of a return by email prior to returning the item to info@ryderandhope.com. Note: SALE/Vintage/secondhand items are non returnable.
We are happy to refund or exchange if the product is returned in perfect condition and where possible still with original packaging and tags, however, we are unable to return the delivery charge unless your entire order was faulty or incorrect.
You will be notified via email once your return/exchange has been received & processed. All successfully returned items will be exchanged or refunded via the original payment method. In the case of a refund, we do not refund delivery costs, unless the product is faulty.
We are not liable for lost return packages. Therefore we recommend that you obtain proof of postage in case the package fails to reach us. We strongly advise you to insure the package in case it is damaged in transport.
When returning your item, please include your name, address, email address & order confirmation to the following address:
Ryder & Hope Returns
Once received we will inspect the items and if their condition matches our requirements, a refund will be made through the same method of payment.
If exchanging your items for exchange will be made within 14 business days.
FAULTY ITEMS
If you receive an item that is damaged or faulty please notify of via email to info@ryderandhope.com, within 2 days of receipt of goods. We require the customer to include photographs of the damage. We will always endeavour that your items are packaged well but if the items are damaged in transit, we promise we will do everything we can to rectify the problem with an option of a full refund or exchange.